Community Specialist (Front Desk Sales & Customer Service) – MindFuel Method

Join the team at Pittsburgh’s first Contrast Therapy + Breathwork studio, where community, growth, and vitality are at the heart of everything we do.

Overview

As a Community Specialist, you’re the first face guests see and the energy they remember. We’re seeking outgoing, reliable, emotionally intelligent leaders who are people-first and want to make a positive impact on their community.

You don’t just work the desk — you circulate: greeting guests, restocking, cleaning, organizing, and actively setting the vibe so the studio runs smoothly.

If you thrive in a team-first environment, love meaningful connection, and believe wellness should feel good and do good — we’d love to meet you.

What You’ll Do

• Welcome every guest with warmth, presence, and professionalism — setting the tone for their experience from the moment they walk through the door.
   
• Manage bookings, memberships, and transactions using our client management software (training provided).
   
• Respond quickly and thoughtfully to inquiries via phone, email, and text, maintaining clear and kind communication at all times.
   
• Maintain a clean, organized, and calming environment, resetting the studio between sessions and handling opening/closing duties with care.
   
• Support class transitions by assisting Guides, helping guests move smoothly between sauna and cold plunge, and ensuring safety protocols are upheld.
   
• Build genuine relationships with members by learning names, remembering details, and showing up consistently with empathy and enthusiasm.
   
• Confidently guide guests through membership and retail options, helping them find what best supports their wellness journey.
   
• Notice and respond to studio needs proactively, staying one step ahead to keep things flowing behind the scenes.
   
• Collaborate with your team to ensure every guest feels supported — jumping in wherever needed with a can-do mindset.
   
• Provide feedback to leadership about guest needs, studio improvements, or operational updates — your insight helps us grow.

Physical Requirements

• Able to stand, walk, and move around the studio for up to 8 hours.
   
• Comfortable lifting, carrying, or moving items up to 25 lbs (e.g., laundry baskets, yoga mats, supply boxes).
   
• Capable of bending, kneeling, climbing stairs, and reaching overhead as part of regular cleaning and reset duties.
   
• Must be able to work in a studio with large temperature variations, including high heat (sauna) and cold wet environments (plunge).
   
• Comfortable with active cleaning duties and occasional fast-paced transitions during busy class hours.

Who You Are
 

• Aligned with MindFuel’s values: Growth, Vitality, and Community.
   
• Genuinely people-focused, showing empathy, kindness, and patience in every interaction.
   
• Self-motivated and growth-oriented, with a personal commitment to ongoing learning and development.
   
• Outgoing, friendly, and emotionally intelligent — with a natural ability to connect with others.
   
• Reliable and punctual, with strong organizational skills and a team-first mentality.
   
• Thrives in a fast-paced environment: communicates clearly, multitasks with ease, and adapts quickly.
   
• Comfortable using technology; experience with Mariana Tek or similar client software is a plus.
   
• Previous customer service or front desk experience required; fitness, wellness, or sales background strongly preferred.

Schedule Expectations & Seeking

• Available to work at least 2–3 shifts per week, with flexibility to pick-up additional shift opportunities to support the team and community.

Benefits

• Starting at $16/hour with opportunities for growth based on performance and responsibilities.
• Complimentary unlimited standby membership (valued at $299/month) — enjoy full access to sauna, cold plunge, and breathwork sessions when space is available
• Growth opportunities, including direct collaboration with MindFuel’s Founders
• Fun, inclusive team events that foster connection, celebration, and community
• The chance to be part of a purpose-driven small business with big vision and heart

Ready to bring your energy, reliability, and people-first mindset to our team? 

Apply today and help us grow Pittsburgh’s most vibrant wellness community.