Community Specialist (Front Desk Sales Associate) – MindFuel Method

Overview

MindFuel Method, launching in Spring 2025, is Pittsburgh’s first guided contrast therapy studio, offering sauna, cold plunge, and breathwork experiences that empower transformation and community connection. As a Community Specialist, you are the welcoming face and voice of MindFuel, ensuring our guests feel seen, heard, and cared for. From assisting with memberships to maintaining a pristine space, you are a key contributor to fostering an inclusive, uplifting environment for all who enter.

Key Responsibilities

- Welcome guests warmly, provide check-ins, and facilitate seamless studio experiences.
- Manage customer communications via phone, email, and text, responding promptly to inquiries and requests.
- Build rapport and deepen connections with members by learning names, understanding needs, and supporting goals.
- Drive membership and retail sales with enthusiasm and educated insight into our offerings.
- Maintain studio cleanliness, including cleaning tasks and resetting the space between sessions.
- Assist Guides in supporting class transitions, ensuring a smooth flow between sauna and cold plunge sessions.
- Oversee bookings, memberships, and transactions using our client management software (training provided).
- Provide thoughtful feedback and updates to management regarding customer service needs or operational improvements.

Physical Requirements

- Work on feet up to 8 hours

- Move, pull, carry of lift up to 20 lbs

- Must be able to kneel, bend, reach and climb

- Able to work in environment with large temperature variations 

Qualifications

- Must be available to work 2-3 shifts per week; ability to work a flexible schedule including, early mornings, late nights, weekends and some holidays (open year round).

- Aligns with the MindFuel’s Values: Growth, Vitality & Community

- Customer focused: Serving with empathy, kindness, patience and support.

- Personally committed to continuous improvement and development.

- Outgoing, empathetic and friendly personality with a strong ability to connect with others.

- Strong work ethic and habits including reliability, punctuality, and organizational skills.

- Ability to multi-task and function in a fast paced environment; communicates clearly, is a self-starter and team player.

- Proficiency with computers, Mariana Tek (client booking software).

- Previous customer service and administrative experience required; fitness, wellness industry and sales experience preferred.

Benefits

- Compensation: $13-$15 per hour
- Complimentary unlimited standby membership

- Career development directly with Founders
- Fun and inclusive team events, fostering connection and camaraderie.

How to Apply

If you’re ready to join the MindFuel team as a Community Specialist, submit your application today.